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December 1, 2015

This week I have had some incredibly disappointing customer service experiences,  with brands that I have been loyal to for over 5 years.  (Brand loyalty these days is like dog years, right?)  I have not felt valued at all.

It is very important...

October 14, 2015

Most of us have developed a similar approach to networking - hand out business cards frequently and at random, and repeat your name and job title over and over.  You forget most of the people with whom you exchange small talk and the reality is, they forget you. 

M...

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